HUD Publishes NSPIRE Resident Survey Notice

HUD has published PIH Notice 2023-24, “Implementation of a Voluntary and Anonymous HUD Inspection Feedback Survey for Incorporation into the National Standards for the Physical inspection of Real Estate Program.” This notice explains the role of resident feedback in NSPIRE inspections and includes the following key details.

• The residents of each unit inspected under NSPIRE will have the opportunity to provide feedback about the inspection experience and their unit’s physical condition;
• This feedback will not factor into NSPIRE scores but may inform future NSPIRE inspections;
• Residents will access this survey via a flyer left behind by inspectors, usually on the kitchen counter; and
• This feedback will commence with the implementation of NSPIRE inspections for each unit type (July 1, 2023 for all public housing units and Multifamily Housing that participated in the NSPIRE Demonstration, October 1, 2023 for all other programs).

See the September 15 edition of The NAHRO Monitor and Notice 2023-24 for more information.