Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients, but also improves workplace morale, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills […]
The Housing Opportunity through Modernization Act (HOTMA) has made a myriad of changes to the Housing Choice Voucher Program and Public Housing. This class will view HOTMA from the lens of how it affects different program aspects from a micro and macro level. We will review the optional and required policy decisions PHA’s will need […]
This class is perfect for you if you have completed NAHRO’s Commissioners’ Fundamentals or are looking for recertification opportunities. Take a deeper dive into the monitoring and oversight functions of housing agencies. You’ll enhance your understanding of agency programs, policies, and budgets, while you learn more about ensuring your agency is on the right track and […]
The role of the Public Housing Manager (PHM) is complex and challenging. The asset management model added new levels of responsibility and accountability for asset and property managers. Whether you’re a new or experienced property/asset manager, you’ll leave with a strong foundation for your asset and public housing management. Topics include asset management and preservation, […]
