Public Housing Manager (PHM)
Description:
The role of the Public Housing Manager (PHM) is complex and challenging. The asset management model added new levels of responsibility and accountability for asset and property managers.
Whether you’re a new or experienced property/asset manager, you’ll leave with a strong foundation for your asset and public housing management. Topics include asset management and preservation, occupancy, operations, property finances, Public Housing Assessment System (PHAS), and resident relations.
Objectives:
After completing this training, participants will be able to:
- Recognize the primary roles and responsibilities of today’s PHM
- Identify requirements and options for structuring your team, maximizing revenue, monitoring your budget and improving day to day operations
- Discover strategies to improve your PHAS scores by understanding PHAS indicators and scoring criteria
- Manage key occupancy functions including screening, marketing, lease enforcement, maintenance, rent collections, eligibility and resident relations
- Identify ongoing and preventative maintenance issues and actively work to preserve your assets while also improving your PHAS scores
- Effectively supervise and manage their employees
Who Should Attend?
- Public Housing Property Mangers
- Public Housing Assistant Managers
- Public Housing Asset or Portfolio Mangers
- Housing Managers/Directors
Agenda
| Module | Topics |
|---|---|
| Module 1 – Asset VS Property Management | -Asset vs. Property Management. |
| Module 2 – Occupancy | -Occupancy cycle. -Property covenants. -Demographics. -Marketing/curb appeal. -Your new resident. -Occupancy and your budget. -Lease enforcement. |
| Module 3 – Protecting Your Assets | -What are your assets? -Asset preservation. -Maintenance teams/impact. -Work orders. -Inspections. -Applied time. -Vacancy loss. -Preventative maintenance. -Lifecycle replacement. -Emergency planning. |
| Module 4 – Property Finances | -Budget. -Trends. -PUM. -Reports. |
| Module 5 – Your Property’s Future | -Modernization. -Repositioning. -Capital Needs Assessment. |
| Module 6 – Managing Relationships | -Relationship management. |
| Module 7 – Supervision and Leadership | -Managing priorities. -Team management. -Hiring and onboarding. -Employee development. -Feedback and coaching. -Conflict resolution. -Problem solving. |
| Module 8 – PHM Asset Management | -PH asset management model. -Site-based vs. Central. |
| Module 9 – PH Occupancy, Continued | -ACOP. -Marketing/wait lists/screening. -Eligibility. -Income targeting. -Lease. -Grievances. -House rules. -Flat rents/min rents. -UA’s. |
| Module 10 – PHAS | -Scoring. -Occupancy rates. -Physical inspections/REAC. -Improving your scores. |
| Module 11 – UPCS/NSPIRE | -Inspection. |
| Module 12 – Reports and Systems | -PIC. -SAVE. -EIV. -PASS. -HUD Reports. |
| Format | Length | CEUs |
| In-Person or Virtual Classroom | In-Person: 3.5 Days Online: 24 Hours | 2.0 |