FSS: A Holistic Approach to Client Engagement
Description:
This training will encompass client assessment, goal setting and effective case management. Exploring various models to setting goals with participants and effectively creating and laying them out in the Individual Training and Services Plan. We will discuss strategies to effectively engage with participants through active listening exercises, skills and learning.
We will focus on building staff skills through education, developing techniques to apply motivational interviewing and trauma informed care.
Objectives:
After completing this training, participants will be able to:
- Know the regulations and goals of the FSS program
- Effectively recruit participants
- Develop techniques to effectively assess clients
- Identify client barriers and match with appropriate resources
- Apply motivational interviewing techniques
- Learn the different goal setting strategies
- Support clients in setting holistic goals
- Be able to build successful client relationships
- Effectively case manage and apply the principles of Trauma Informed care
Who Should Attend?
- FSS Coordinators
- Case Managers
Agenda
| Module | Topics |
|---|---|
| Module 1 – FSS Program Overview | -Goals and objectives of FSS. -Action plans. -PCC. |
| Module 2 – Recruitment | -Marketing and outreach. |
| Module 3 – Participant Assessment | -Screening. -Tools. -Barrier identification. -Client assessment. -Motivational interviewing. |
| Module 4 – Goals | -ITSP. -Goal setting. |
| Module 5 – Effective Case Management | -Communication. -Building successful client relationships. -Overcoming challenges and building resilience. -Providing crisis intervention, transition, and support. |
| Format | Length | CEUs |
| In-Person or Virtual Classroom | In-Person: 1 Day Online: 6 Hours | 0.7 |