Certified Maintenance Manager of Public Housing (CMM-PH)
NAHRO’s Certified Maintenance Manager of Public Housing (CMM-PH)? designation demonstrates that an individual has the knowledge, skills and ability necessary for:
- Implementing strategies to improve daily operations, unit turns, and REAC scores.
- Creating and maintaining a Public Housing Maintenance Plan.
- Explaining basic procurement requirements and identifying maintenance budget expenditures.
How do I get the NAHRO Certified Maintenance Manager of Public Housing (CMM-PH)?
NAHRO has two paths to becoming Certified! Please refer to the chart below to determine the path that works best for you.
Certification Requirements
| Education & Experience | High School Diploma or Equivalent AND 6 months of experience OR Associates Degree and above (6 months of experience not required) |
| Specialist Training | Completion of NAHRO’s Managing Public Housing Maintenance Training |
| Ethics Training | Completion of NAHRO’s Ethics for Housing Professionals OR Ethics for Management Training |
| Exam | Passing score on NAHRO’s Managing Maintenance Certification Exam |
| Application | Submission of Certification Application |
Requirement to waive the management training and sit for the exam:
To waive the management training requirement, participants must have five (5) or more years of experience managing a Public Housing Maintenance program (e.g., Public Housing Maintenance Manager/Supervisor) and demonstrated knowledge in all the following:
- Ability to effectively hire, on-board, manage, coach, and evaluate maintenance employees.
- Ability to develop program and property level maintenance, preventative maintenance and disaster/contingency plans based on owner/agency goals and asset preservation strategies.
- Effectively and efficiently prioritize the daily work and projects and maximize the performance of maintenance employees.
- Effectively and efficiently managing property and program resources such as inventory, equipment, tools, and budget.
- Ability to calculate vacancy loss (total unit turnover time) and minimize the time maintenance needs to turnover units.
- Ability to identify the components of the Public Housing Assessment Program (PHAS) and UPCS inspections and determine how daily operational decisions impact scores and compliance.
- Understand the basics of Public Housing procurement and contacting and how to conduct a cost benefit analysis to assist you in determining if you want to contract for a particular service.
NOTE: Individuals waiving the specialist training still have the following requirements:
| Education & Experience | High School Diploma or Equivalent |
| Ethics Training | Completion of NAHRO’s Ethics for Housing Professionals OR Ethics for Management Training |
| Exam | Passing score on NAHRO’s Managing Public Housing Maintenance Certification Exam |
| Application | Submission of Certification Application |
If you are unsure if you are eligible to waive the specialist training requirement, please email professionaldevelopment@nahro.org or call 202-589-7211.
All applicants must understand the importance of, and agree to adhere to, NAHRO’s Professional Code of Conduct.
Recertification:
0.5 NAHRO CEUs (5 training hours) required every 3 years from date of certification.
For further information regarding NAHRO Certification, contact: