5 Things PHAs Can Do to Improve Landlord Participation
Yesterday, HUD held a landlord symposium in Indianapolis, Indiana. The Department recorded the sessions and will be making both the recordings and slides available soon. Until then, here is information from two slides from a presentation by a HUD official that I thought may be immediately useful.
5 Things PHAs Can Do to Improve Landlord Participation
- Single point of contact for landlords with quick response (landlord liaison)
- Enhanced communications from inspections team
- Damage claim funds reduce perceived risk of accepting an HCV tenant
- Direct deposit to ensure timely payment
- PHA organized engagement events for landlords to help landlords feel heard and valued
Low Resource Investment, High Impact
- Biennial Inspections – Take advantage of reduced inspections already authorized under
HOTMA[12/18/2019 edit – The Department of Housing and Urban Development Appropriations Act, 2014; see PIH 2016-05, Attachment K.] - Landlord only phone days – Improve communication and response time by allocating staff time exclusively to manage landlord phone calls and emails one day per week
- Damage claim funds – establish damage claim fund to help landlords feel comfortable renting to HCV tenants
- Landlord relations working group – establish a working group with PHAs in your area to strive for consistency in PHA policies and practices that impact landlords