Contact Information Name(Required) First Last
Work Email Address(Required) Personal Email Address(Required) If you do not have both a work and personal email address, you can put the same email for both. However, please note that a certification is tied to an individual and not an organization, so it is important for NAHRO to have your personal email in case you lose access to your work email.
Education & Experience Requirement Which Education & Experience Requirement do you have? (select ONE)(Required) Would you like to waive the training requirement for this certification?(Required) Note: Requirements to waive a training vary depending on the certification. All certifications require ethics training, which cannot be waived. If you do not have the relevant experience to waive a training, you will need to take the training in order to get NAHRO Certified. Please contact professionaldevelopment@nahro.org with any questions.
You have selected the CSI-NSPIRE certification.(Required) This version of the NSPIRE certification is for the Public Housing program. If you are applying for the Housing Choice Voucher version, please select CSI-NSPIRE-V instead.
You have selected the CSI-NSPIRE-V certification.(Required) This version of the NSPIRE certification is for the Housing Choice Voucher program. If you are applying for the Public Housing version, please select CSI-NSPIRE instead.
Do you have five (5) or more years of experience working in the Housing Choice Voucher Program?(Required) **Note: To waive the Specialist training requirement, participants must have five (5) or more years of experience working in the Housing Choice Voucher Program (e.g., Case Manager, Recertification/HCV Specialist) and demonstrated knowledge in all the following: Determining eligibility for occupancy or program admission utilizing income limits, requirements, and additional criteria;
monitoring program participants or residents for continued compliance;
and processing or monitoring program exit or residency termination.
Do you have five (5) or more years of experience working in the public housing sector?(Required) **Note: To waive the specialist training requirement, participants must have five (5) or more years of experience working in the public housing sector (e.g., Case/Asset/ Property Managers, Supervisors) and demonstrated knowledge in all the following: Public Housing regulations, statutes, policies, and procedures relating to admission, occupancy, and initial and on-going eligibility;
rules and regulations relating to grievances and informal reviews and hearings; and
rules and regulations regarding the Public Housing lease.
Do you have five (5) or more years of experience working in a Family Self-Sufficiency program?(Required) **Note: To waive the specialist training requirement, participants must have five (5) or more years of experience working in the Family Self Sufficiency program (e.g., Coordinator, FSS Case Manager, or Eligibility Specialist) and demonstrated knowledge in all the following: Executing an Individual Training and Services Plan (ITSP) for every head of FSS family/each adult member of the FSS family that elects to participate in the FSS program;
securing services included in the participants’ Contracts of Participation and making certain those services are provided on a continuing, consistent, and satisfactory basis – including, but not limited to, education, financial education/management/coaching programs, health, employment, and job development through service delivery and/or leveraging partnerships with organizations/companies;
monitoring, evaluating, and reporting the progress of participants fulfilling their responsibilities under each contract;
establishing and properly maintaining FSS escrow accounts for eligible families;
building partnerships with employers and service providers in the community; and
working with an active Program Coordinating Committee (PCC).
Do you have five (5) or more years of experience with an HCV Program?(Required) **Note: To waive the specialist training requirement, participants must have five (5) or more years of experience with an HCV Program (e.g., as HCV program staff and or supervisor/manager) and demonstrated knowledge in all the following: Planning/directing operations of a major low-income rental assistance housing program;
experience performing analysis, monitoring, and evaluation of procedures used to ensure compliance with HUD rules and ordinances;
and basic budgetary and accounting methods as they relate to funding sources, allocation processes, and grant development writing.
Do you have five (5) or more years of experience working in the Housing Choice Voucher Program?(Required) **Note: To waive the specialist training requirement, participants must have five (5) or more years of experience in the Housing Choice Voucher Program (or as a case manager or supervisor for waitlists) and demonstrated knowledge in all the following: Determining eligibility for occupancy or program admission utilizing income limits, requirements, and additional criteria;
monitoring program participants or residents for continued compliance;
processing recertification for continued eligibility for program participation or occupancy;
processing or monitoring program exit or residency termination.
Do you have five (5) or more years of experience working in the public housing sector?(Required) **Note: To waive the Specialist training requirement, participants must have five (5) or more years of experience working in a public housing setting (e.g., Case/Asset/Property Managers) and demonstrated knowledge in all the following: Public Housing regulations, statutes, policies, and procedures relating to admissions and initial occupancy;
rules and regulations relating to grievances and informal reviews, preferences, and the Violence Against Women Act;
an understanding of how PH occupancy rates affect agency funding and indicators of the Public Housing Assessment System (PHAS).
Do you have five (5) or more years of experience in Public Housing Management?(Required) **Note: To waive the specialist training requirement, participants must have five (5) or more years of experience in Public Housing Management (e.g., Property/Asset Managers, Assistant Managers, Clerks, Occupancy Specialists) and demonstrated knowledge in all the following: Forecasting and calculating PHAS scores.
REAC inspections and scoring, and federal regulations pertaining to inspection protocol; the financial and management components of PHAS;
implementation of strategies to positively affect PHAS score;
and Capital Fund requirements and regulations.
Do you have five (5) or more years of experience in the administration, operation, or management of a Housing Choice Voucher Program?(Required) **Note: To waive the specialist training requirement, participants must have five (5) or more years of experience in the administration, operation or management of the Housing Choice Voucher Program and demonstrated knowledge in all the following: Housing Choice Voucher program rules and regulations;
practical understanding of admissions, occupancy, and eligibility requirements of the HCV program;
differences between the administration of the Tenant Based Voucher and Project Based Voucher regulations;
and the difference between the Project Based Voucher program and the RAD Project Based Voucher program.
Do you have five (5) or more years of experience in the administration, operation, or management of a Housing Choice Voucher Program?(Required) **Note: To waive the specialist training requirement, participants must have five (5) or more years of experience in the administration, operation or management of the Housing Choice Voucher Program and demonstrated knowledge in all the following: Housing Choice Voucher program rules and regulations;
practical understanding of admissions, occupancy, and eligibility requirements of the HCV program;
differences between the administration of the Tenant Based Voucher and Project Based Voucher regulations;
and the difference between the Project Based Voucher program and the RAD Project Based Voucher program.
Do you have five (5) or more years of experience managing the calculation or supervision of effective rent calculation (e.g., Occupancy specialist/Property Manager, program staff, supervisor)?(Required) **Note: To waive the specialist training requirement, participants must have five (5) or more years of experience in managing the calculation or supervision of effective rent calculation (e.g., Occupancy specialist/Property Manager, program staff, supervisor). They must also have demonstrated knowledge in all the following: Determining rent, financial eligibility, or complete financial processing for eligibility for needs-based programs;
monitoring changes in financial eligibility;
evaluating program participants or residents for continued eligibility;
processing recertification for continued eligibility for program participation or occupancy;
and processing and monitoring program exit or residency termination due to financial ineligibility.
Do you have five (5) or more years of experience contracting with vendors and contracts subject to Davis Bacon and other Labor Standards Act Rules?(Required) **Note: To waive the Specialist training requirement, participants must have five (5) or more years of experience contracting with vendors and contracts subject to Davis Bacon and other Labor Standards Act Rules (e.g., management program staff) and demonstrated knowledge in all of the following: (1) Construction contracting, including:
Pre-Bid & Bid Process Phase;
Contract Award & Pre-Construction Phase;
Construction & Monitoring Phase;
and Project & Grant Closeout Phase.
(2) The Davis-Bacon Act and HUD Program Related Acts, including:
How to determine the correct prevailing wage decision;
ensuring compliance by contractors and subcontractors;
how to manage intended or unintended non-compliance;
and requirements for HUD postings and reporting. (3) Payroll analysis, including understanding and reviewing:
Certified payrolls;
apprentice documentation;
allowable and disallowed payroll deductions;
overtime requirements;
and employee interviews.
(4) Section 3 under the new regulations, including:
Minimum threshold requirements for Section 3 residents and Section 3 business;
how to calculate labor hours;
and compliance and reporting requirements.
Do you have five (5) or more years of experience working in maintenance or inspection of Housing Choice Voucher units at a government or nationally recognized agency?(Required) **Note: To waive the specialist training requirement, participants must have five (5) or more years of experience working in maintenance or inspection of Housing Choice Voucher units at a government or nationally recognized agency (e.g., Section 8 and other housing inspectors, Maintenance/Facilities Workers, Chief Admin Officer, Field Operations Manager) and a demonstrated knowledge in all the following: Applicable federal, state, and local laws,
Regulations and ordinances regarding housing;
legal procedures used in enforcing housing regulations;
and enforcing codes, standards, and regulations on the job.
Do you have five (5) or more years of experience working in maintenance or inspection of Housing Choice Voucher units at a government or nationally recognized agency?(Required) **Note: To waive the specialist training requirement, participants must have five (5) or more years of experience working in the maintenance or inspection of public housing units at a government or nationally recognized agency (e.g., Property Manager, Inspector, Maintenance Supervisor) and demonstrated knowledge in all the following: Conducting annual inspection overviews (physical inspection timetable, contractors, preparing for the inspection and the inspection itself);
inspection skills and their overall impact on the agency mission;
familiarity with the standard Inspection form and protocol;
completion of 25 inspections (commercial real estate or residential), including but not limited to site, building exteriors, interiors, building systems and inside individual dwellings;
and the methodologies necessary to improve HA/AMP physical PHAS score
Do you have five (5) or more years of experience within a housing maintenance program?(Required) **Note: To waive the management training requirement, participants must have five (5) or more years of experience working within a housing maintenance program (e.g., maintenance manager/supervisor)* and demonstrated knowledge in all the following: Ability to effectively hire, on-board, manage, coach, and evaluate maintenance employees;
ability to develop program and property level maintenance, preventative maintenance and disaster/contingency plans based on owner/agency goals and asset preservation strategies;
effectively and efficiently prioritize the daily work and projects and maximize the performance of maintenance employees;
effectively and efficiently managing property and program resources such as inventory, equipment, tools, and budget;
and ability to calculate vacancy loss (total unit turnover time) and minimize the time maintenance needs to turnover units.
Do you have five (5) or more years of experience managing a housing maintenance program?(Required) **Note: To waive the management training requirement, participants must have five (5) or more years of experience managing a Public Housing Maintenance program (e.g., Public Housing Maintenance Manager/Supervisor) and demonstrated knowledge in all the following: Ability to effectively hire, on-board, manage, coach, and evaluate maintenance employees.
Ability to develop program and property level maintenance, preventative maintenance and disaster/contingency plans based on owner/agency goals and asset preservation strategies;
effectively and efficiently prioritize the daily work and projects and maximize the performance of maintenance employees;
effectively and efficiently managing property and program resources such as inventory, equipment, tools, and budget;
ability to calculate vacancy loss (total unit turnover time) and minimize the time maintenance needs to turnover units;
ability to identify the components of the Public Housing Assessment Program (PHAS) and UPCS inspections and determine how daily operational decisions impact scores and compliance;
and understand the basics of Public Housing procurement and contacting and how to conduct a cost benefit analysis to assist you in determining if you want to contract for a particular service.
Do you have five (5) or more years of experience working in the public housing sector?(Required) **Note: To waive the management training requirement, participants must have five (5) or more years of experience working in the public housing sector (e.g., Case/Asset/Property Managers, Occupancy Specialists) and demonstrated knowledge in all the following: Public Housing regulations, statutes, policies, and procedures relating to admissions and continued occupancy;
rules and regulations relating to hearings, grievances, and terminations in public housing.
Federal rules and requirements of the Capital Fund Program;
requirements pertaining to the use and protocol of the annual inspection and Uniform Physical Condition Standards in public housing;
and federal guidelines and indicators of the Public Housing Assessment Program System (PHAS).
Do you have ten (10) or more years of any combination of experience within the public sector? Or, do you have seven (7) or more years of experience in property management within the public sector?(Required) **Note: To waive the management training requirement, participants must have ten (10) or more years of (any combination) experience OR seven (7) or more years of experience (in a management position) in property management within the public sector. Roles that may be considered are HCV Program/Asset/Property Manager, Deputy Director, and Department Director. They must also have demonstrated knowledge in all the following: The federally required rules and regulations as they pertain to the industry;
the critical nature of property management and care of the asset;
a talent for marketing and continued occupancy of a residential community
Management of day-to-day operations, including staffing and maintenance, of a residential community;
completion of compliance related responsibilities of all programs or financing requirements of the community;
requirements of modernization and capital improvements of a community;
and management of budgets, capital needs assessments, procurement, and reserves for the community.
Do you have seven (7) or more years of experience within the Public Housing Sector (e.g., serving as HCV Program Manager or Senior-level housing management?)(Required) **Note: To waive the management training requirements, participants must have seven (7) or more years of experience within the Public Housing Sector (e.g., serving as HCV Program Manager, or Senior-level housing management). They must also have demonstrated knowledge in all the following: The federally required rules and regulations as they pertain to the industry; the basic federal requirements of HCV eligibility; the HCV re-certification and inspection requirements; production of staffing plans and budgets for the program; the HCV/Section 8 Management Assessment Program indicators; establishment of payment standards and other policies that impact the success of the program; and the full utilization of all funds.
Do you have fifteen (15) or more years of experience in a senior management position (CEO, Executive Director, Deputy Director, or Department Director)?(Required) **Note: To waive the management training requirement, participants must have fifteen (15) or more years of experience in a senior management position (CEO, Executive Director, Deputy Director, or Department Director.) They must also have demonstrated knowledge in all the following: Management and leadership of staff within a department, division, group, community, or team;
federal, state, and local laws and regulations pertaining to affordable housing development, program management, and compliance;
ethical management and leadership practices;
managing and coping with difficult personnel and performance related challenges;
critical decision-making skills and practices;
effective relationship building and collaboration;
well-developed leadership styles;
enhanced and effective communication style and practices;
the ability to establish a highly motivating and creative work environment and brand;
and the tools necessary for exercising effective management and leadership skills.
Please provide a reference who can verify your experience if needed. Please include the reference’s name, job title, relation to applicant, email, and phone number.
Have you completed 38 hours of additional NAHRO training?(Required) Have you completed 38 hours of additional NAHRO training?(Required) Please ensure that you upload certificates of participation and/or proof of attendance for these additional trainings.
Have you completed 38 hours of additional NAHRO training?(Required) Please ensure that you upload certificates of participation and/or proof of attendance for these additional trainings.
Have you completed 38 hours of additional NAHRO training?(Required) Please ensure that you upload certificates of participation and/or proof of attendance for these additional trainings.
Have you completed 10 hours of additional NAHRO training?(Required) Please ensure that you upload certificates of participation and/or proof of attendance for these additional trainings.
Do you have one of the following certifications?(Required) NAHRO Certified Maintenance Manager (CMM),
NAHRO Certified Public Housing Manager (C-PHM),
Certified Manager of Property Operations (CMPO),
or Certified Manager of Voucher Operations (CMVO)
Have you completed 10 hours of additional NAHRO training?(Required) Please ensure that you upload certificates of participation and/or proof of attendance for these additional trainings.
Do you have one of the following certifications?(Required) NAHRO Certified Maintenance Manager (CMM),
NAHRO Certified Public Housing Manager (C-PHM),
Certified Manager of Property Operations (CMPO),
or Certified Manager of Voucher Operations (CMVO)
