This program is designed for the Public Housing Program that is now required to implement the new inspection program known as National Standards for the Physical Inspections of Real Estate (NSPIRE). This is not the HCV programs course. HUD has begun a complete review and revamp of the Real Estate Assessment Center (REAC) inspection protocols for public […]
The role of the Public Housing Manager (PHM) is complex and challenging. The asset management model added new levels of responsibility and accountability for asset and property managers. Whether you’re a new or experienced property/asset manager, you’ll leave with a strong foundation for your asset and public housing management. Topics include asset management and preservation, […]
This training will encompass client assessment, goal setting and effective case management. Exploring various models to setting goals with participants and effectively creating and laying them out in the Individual Training and Services Plan. We will discuss strategies to effectively engaging with participants through active listening exercises, skills and learning. We will focus on building […]
This training focuses on Fair Housing laws and regulations for Assisted Housing Programs, with an emphasis on Public Housing and Housing Vouchers. Together we will explore the basics of Fair Housing and then take a deep dive into processes, program specific requirements, best practices, complaints and resolutions, ADA/504 standards, and reasonable accommodation requests, and how […]
Portability in the HCV program refers to the process through which a family can transfer or port, their rental subsidy to another housing agency. In this class, we will delve into the nuances of portability and the roles the initial, receiving and family play in this process. We will review the various requirements and best […]
Being new to an agency is daunting. Join us for a training specifically designed to support new executive leaders in housing agencies and for those who have recently transitioned into the executive director or chief executive officer role. Participants will focus on the role, responsibilities, daily operational supervision, training programs, and requirements of a new […]
Executive management and senior leadership positions in organizations can be extremely complex and challenging. Creating a balance between “the work” and “the people” is key to creating a productive and satisfying organizational culture. Together we will explore the impacts of hiring, accountability, workplace culture, policies, training, continuous improvement, supervision, coaching, and leadership. Successful executives and […]
Customer service is a primary factor in whether an agency or business meets its strategic goals and embodies its mission. Effective communication improves relationships and satisfaction with clients, but also improves workplace morale, culture and agency outcomes. This training focuses on a paradigm shift in customer service in the housing industry and provides the skills […]
